Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

• A.Deploy a chatbox to address common questions.
• B.Create an FAQ rich text component on the Home page.
• C.Enable Chatter Questions to encourage peer-to-self-service
• D.Create an FAQ Knowledge article.
• E.Create a public ''announcement only' group for moderators to address common questions.

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No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers

• A.Default owner does not need Read/Write access to view the records created by guest users.
• B.Any active user in an org can be assigned as the default owner of records created by guest users.
• C.Queues cannot be assigned as owners of records created by guest users.
• D.Setting the default owner for records created by guests is an option in Experience Cloud sites.
• E.When possible, one should create and assign queues as owners of records created by quest users.

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Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?

• A.The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
• B.The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
• C.The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
• D.The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.

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Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

• A.Accounts used in an External Account Hierarchy cannot be merged with another account.
• B.Accounts with active Experience Cloud users cannot be merged with another account. Pencil & Paper
• C.The user trying to merge the accounts does not have the System Administrator profile.
• D.The user trying to merge the accounts does not have the Merge Portal Roles permission.

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Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

• A.By using User criteria and selecting appropriate user fields on CRM objects
• B.By using Location criteria and specifying which IP address applies to each department and domain
• C.By using Domain criteria and creating custom domains for each department or role to access the portal
• D.By using Profile criteria and selecting the Service profile

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