Free Salesforce FS-Con-101 Exam Dumps Questions & Answers

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

• A.Assign Contractor 2 as an Excluded Resource.
• B.Assign Contractor 1 and 2 different capacities for repair work.
• C.Assign Contractor 1 as a Preferred Resource.
• D.Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

• A.Create a Process Builder to generate a report.
• B.Use the standard Service Report
• C.Use the standard Work Order email template.
• D.Create a custom report.

Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

• A.add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
• B.create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
• C.create a report chart that summarizes work order line items and add a link to theservice appointment layout.
• D.create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

• A.Create a Work Type and Work Order for each Asset being serviced.
• B.Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
• C.Create a Work Type to automatically create relevant line items for each Asset.
• D.Create a Work Order and Work Order Line Item for each Asset being serviced.

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

• A.A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
• B.Configure Schedule Policy by modifying Work Rules and Service Objectives.
• C.Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
• D.Set Auto Schedule to True upon creation of the Service Appointment.
• E.Default Travel Speed is used only if a different travel speed is null on the resource.