Free Salesforce FSL-201 Exam Dumps Questions & Answers

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

• A.Resource Schedule Optimization
• B.Customer First scheduling
• C.Global optimization
• D.Emergency scheduling

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

• A.Enable Drip Feed Dispatching in Field Service Settings.
• B.Set the Number of Services to Drip Feed on the Service Territory.
• C.Set the Service Appointment to Dispatch in Field Service Settings.
• D.Enable Sharing of Dispatched Service Appointments.

Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

• A.Custom mabile application
• B.Salesforce browser-based application
• C.Salesforce mobile application
• D.Salesforce Field Service mobile application

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

• A.Quick Actions that launcha Flaw on Cases, Work Orders and Service Appointments with required fields.
• B.Lightning Component with required fields to update the Case, Work Order and Service Appointment.
• C.Process Builder on Case to update the Service Appointment and Work Order.
• D.oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.

Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

• A.Associate a Required Skill called Site Visit to a Maintenance Plan.
• B.Auto-generate Work Orders with a 14 day Generation Horizon.
• C.Associate 2 Work Type called Site Visit to a Maintenance Plan
• D.Auto-generate Work Orders with a 14 daya Generation Timeframe.