Free Salesforce Field-Service-Lightning-Consultant Exam Dumps Questions & Answers

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

• A.Account
• B.Work Order
• C.Service Contract
• D.Work Order Line Items

Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?

• A.Create a Milestone on the Product.
• B.Create an Entitlement Template on the Product.
• C.Create a Visualforce Page on the Case.
• D.Create a Workflow Rule on the Case.

Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?

• A.Post to the Service Appointment Chatter feed.
• B.Update the In Jeopardy field on the Service Appointment.
• C.Adjust the Scheduled End field on the Service Appointment.
• D.Change the Status field on the Service Appointment.

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

• A.Install the Survey Snap-in for CSAT capture.
• B.Add the CSAT Visualforce page to the Work Order.
• C.Install an AppExchange Package.
• D.Enable the CSAT Quick Action for Work Orders.

Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

• A.Add additional image to Detail Section of report.
• B.Add additional filed to General Section of report.
• C.Add additional dates in Date Section of report.
• D.Add additional page to End Section of report.
• E.Add additional field to Address Section of report.