Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically What should a Consultant recommend to meet this requirement?

• A.Create a Process Builder to generate a report.
• B.Use the standard Service Report
• C.Use the standard Work Order email template.
• D.Create a custom report.

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The primary benefit of a workflow outbound message over an Apex trigger is:

• A.The message can deliver the payload only as SOAP
• B.The message can handle every database event.
• C.Messages are completely declarative.
• D.The message supports different authentication mechanisms

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Universal Containers wants to limit the total cost of their Heroku usage while they're getting started on the platform. To accomplish this, they are considering replacing certain add-ons with comparable open-source components, but the development team doesn't want to lose access to certain features that the add-ons provide.
Which option should an Architect recommend for reducing add-on costs without affecting feature availability?

• A.Remove aliases for high-cost add-ons.
• B.Share a single instance of a compatible paid add-on across multiple applications.
• C.Remove data store add-ons from the staging and development versions of the applications.
• D.Migrate add-ons to free plans.

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Universal Containers provides prompt service and has multiple service levels (or different customers Over 50% of Service Appointments are created on the sameday they need to be completed As a result, a Technician's daily schedule can change multiple times throughout the day What method of dispatching should a Consultant recommend implementing?

• A.Automatically Dispatch Service Appointments using Drip Feed.
• B.Automatically change the status to Dispatched of all Service Appointments.
• C.Automatically schedule unscheduled services to available Resources
• D.Automatically run Optimization Background Job every hour.

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The best use of Canvas apps is to:

• A.Display third-party apps in Salesforce
• B.Display real estate photos in Salesforce for house listings
• C.Render custom widgets on Chatter feeds
• D.All of these

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