Universal Containers (UC) wants to better understand their service business and Field Service Technician teams' schedules. A Consultant suggested UC start toforecast and plan.
Which two abilities does forecasting and planning provide? (Choose two )

• A.More consistently meet customer response times
• B.Proactively adjust to demand fluctuations.
• C.More accurately assign Work Orders based on skills.
• D.Proactively adjust Service Contracts

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A phased Salesforce rollout is planned. Three deployments will be spread out over 12 months, and the requirements have been carefully documented.
An Architect needs to trace back configuration changes to the requirements.
Which two approaches should the Architect use? (Choose two.)

• A.Utilize the Force.com IDE to save the metadata files in source control.
• B.Analyze the setup audit trail for configuration changes.
• C.Enter the business purpose into the Description of each field.
• D.Maintain a data dictionary with the justification for each field.

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Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?

• A.Contacts and Service Contracts
• B.Accounts and Assets
• C.Accounts and Service Contracts
• D.Contacts and Assets

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Which two conventions of the Heroku platform reflect the Twelve-Factor methodology's recommendation to
"execute the app as one or more stateless processes?" (Choose two.)

• A.Dynos have an ephemeral filesystem.
• B.Log messages from each of an app's dynos are kept separate from each other.
• C.Heroku apps define process types in a Procfile.
• D.A Heroku app's config vars are deleted on deploys and app restarts.

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Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed.
Which three configurations should a Consultant implement to ensure this can be achieved? (Choose three.)

• A.Create custom fields to capture that the Wrap Up Activities have been completed.
• B.Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up
• C.Create a Workflow to close the Milestone when the Wrap Up is complete
• D.Create a Milestone which has entry criteria (or Status = Technician Wrap Up.
• E.Create a Process to call a Flow that completes the Milestone when the Wrap Up is complete.

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