Free Salesforce Plat-Admn-201 Exam Dumps Questions & Answers

A Platform Administrator needs to enable Agentforce for the service team. What is the most critical prerequisite for ensuring the Service Agents have a complete and accurate view of their customers?

• A.Verify Data Cloud is implemented.
• B.Create new user profiles for the agent.
• C.Activate Email-to-Case for the agent.
• D.Configure a new Service Console layout.

What are two capabilities of Salesforce Knowledge? Choose 2 answers.

• A.Knowledge articles integrate with Service Console.
• B.Any user can write and publish articles.
• C.Knowledge articles are always publicly available for customers.
• D.Users can rate the helpfulness of articles

The Universal Containers sales team wants a visual way to manage their opportunity pipeline that allows them to see all deals at once, track progress through sales stages, and quickly move opportunities forward. Which feature should a Platform Administrator recommend to meet these requirements?

• A.Create a custom dashboard with opportunity pipeline charts and stage metrics.
• B.Configure opportunity list views with custom filters and summary fields.
• C.Use the Kanban view for opportunities with card fields and drag-and-drop functionality.
• D.Set up opportunity reports with chart components and stage-based grouping.

A Platform Administrator needs to configure an approval process for the sales team when opportunities that meet particular conditions are closed. How should the administrator make sure the right records are included in the process?

• A.Add Specific Entry Criteria.
• B.Add a validation rule to the opportunity.
• C.Create a screen flow.
• D.Use Dynamic Forms to display a button.

A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should a Platform Administrator utilize to import the records to Salesforce?

• A.Data Loader
• B.Dataloader.io
• C.Data Import Wizard
• D.Manual Import