Free Salesforce Plat-Con-201 Exam Dumps Questions & Answers

A Data Mapper Extract retrieves a list of Cases. The requirement is to output the data in a specific, nested JSON structure:
{"CaseDetails": {"Info": [...]}}
How should an OmniStudio Consultant define this complex output structure?

• A.The JSON structure is automatically determined by the Salesforce object structure and cannot be changed.
• B.Use a Formula to construct the JSON string manually.
• C.Define the JSON Output Path in the Output Mapping tab using dot notation to construct the hierarchy.
• D.Use a Data Mapper Transform to build the hierarchy after the extraction.

When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased. What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?

• A.DataRaptor Extract
• B.DataRaptor Turbo
• C.DataRaptor Load
• D.DataRaptor Transform

When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan. Which OmniStudio tool could a consultant recommend to get the discounted rate?

• A.OmniStudio Action
• B.Calculation Matrices
• C.DataRaptor Turbo
• D.DataRaptor Transform

What is the purpose of the Messaging element in OmniScript?

• A.Display a custom styled message
• B.Send email/text to users based on logical conditions
• C.Display warning to users based on logical conditions
• D.Trigger an event to external data sources based on logical conditions

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:
Step 1: Enter account name to retrieve account information
Step 2: Review and edit account information
Step 3: Select products
Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the design?

• A.Divide Step 2 into two steps, so each task is distinct.
• B.Use an Edit Block in Step 4 to enter payment information.
• C.Use Multi-select elements in Step 3 for the product list.
• D.Remove Step 1 and prefill the account information automatically.