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Question 16
Which OmniScript element can be used to retrieve data from more than one source?
Question 17
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
Question 18
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
Question 19
An enterprise architecture team is deciding between using Salesforce Flow or OmniStudio Integration Procedures for a specific integration scenario involving complex JSON transformation and multiple external API calls. Which justification supports choosing an Integration Procedure in this landscape?
Question 20
A consultant has a project with the following requirement: " Agents need to follow a standard customer greeting script in order to ensure brand consistency. " Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
