Universal Containers is rolling out a new customer service process. Customer service managers will need to edit cases for their subordinates, but not cases for other groups. Managers and users should be able to view all cases. What is the recommended solution to configure this? Choose 2 answers

• A.Create standard role hierarchies
• B.Set organization-wide sharing defaults to public read/only.
• C.Set organization-wide sharing defaults to private.
• D.Create criteria-based sharing rules.

Comment: *

Name: *

Email: *

Verification: *

Northern Trail Outfitters uses a custom object to track travel requests. Rangers want to have automatic posts on a record whenever a travel request has been approving Which feature should be used to accomplish this?

• A.Auto-response rule
• B.Feed tracking
• C.Approval process
• D.Feed quick action

Comment: *

Name: *

Email: *

Verification: *

Nickname__c is a custom text field on a contact record that is utilized to override the contact name appearing on an email template. This field is not required and is not always filled in.
Which formula should an app builder use to select the contact's preferred name for email communications?

• A.IF(TEXT(Nfckname__c), Nickname_c,FirstName)
• B.IF(NOT(BLANKVALUE(Nickname__c)),Nickname__c, FirstName)
• C.IF(NOT(ISBLANK(Nickname__c)),Nickname_c,FirstName)
• D.IF(ISNUUL(Nteknarne _..c),Nicknamec,Firstftame)

Comment: *

Name: *

Email: *

Verification: *

An app builder notices several Accounts converted from Leads are missing information they expected to be caught via Account validation rules.
What could be the source of this issue?

• A.The lead settings are unchecked to require validation for converted leads.
• B.Account validation rules fail to validate on records converted from a lead.
• C.The lead settings are allowing users to intentionally bypass validation rules.
• D.Lead validation rules fail to validate on records when they are being converted.

Comment: *

Name: *

Email: *

Verification: *

Ursa Major Solar is ramping up the sales team to meet increased demand. As part of the short ramp up for these new reps, the manager wants to provide a help guide to enable reps to easily get help where needed during the different sales processes. Which solution should an app builder recommend?

• A.Path
• B.Chatter Publisher
• C.Journey Builder
• D.Flow

Comment: *

Name: *

Email: *

Verification: *