Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing Al-generated plans containing guidance and steps for closing deals.
Which feature should the AI Specialist recommend to the sales team?

• A.Find Similar Deals
• B.Create Account Plan
• C.Create Close Plan

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Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?

• A.Einstein Email Replies
• B.Einstein Service Replies for Email
• C.Einstein Generative Service Replies for Email

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When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

• A.Einstein Reply Recommendations
• B.Einstein Service Replies
• C.Einstein Grounding

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Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to this use case?

• A.Create a Flex prompt template in Prompt Builder.
• B.Create a custom copilot action which calls a flow.
• C.Configure the Integration Flow Standard Action in Einstein Copilot.

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Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.
Which use case works for this scenario?

• A.Predict customer sentiment toward a promotion message.
• B.Predict customer lifetime value of an account.
• C.Predict most popular products from new product catalog.

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