Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

• A.Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
• B.Use the integration procedure to manage the various task that technician need to undertake
• C.Use data raptor to assist with integration and introduce several manual task into the flow.
• D.Use call out to fully automate the flow so that no manual steps are required

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Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

• A.Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
• B.Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
• C.Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
• D.Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
• E.Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

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Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

• A.Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
• B.Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
• C.Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type
• D.Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.

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Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

• A.Model the router technical product and decompose it from the business internet offer.
• B.Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
• C.Model the router as an attribute of the business internet offer with a default value of 'included'
• D.Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

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Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

• A.User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
• B.Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
• C.User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
• D.User, Person Account, Billing Account, Service Account, Contacts, Assets.

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