Free Salesforce Service-Cloud-Consultant Exam Dumps Questions & Answers

Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.).
Additional requirements are listed below:
* Support attachments up to 25 MB per inquiry
* Under 2,500 inquiries per day
Which configuration solution should a consultant recommend to meet these requirements?

• A.On-Demand Email-to-Case
• B.Heroku Connect
• C.Email-to-Case

A global automotive company wants to enhance its service experience by integrating multiple sources of vehicle and customer data-including sensor data, service history, and financing details-into Salesforce. The goal is to gain a holistic view of customer interactions and vehicle health, trigger alerts based on real-time data, and route cases to the appropriate service channels.

• A.Use MuleSoft to sync data from external systems into standard Salesforce objects by using scheduled batch jobs.
• B.Use custom objects and external services to store incoming data, and configure Flow to manage alerts and routing logic.
• C.Use Data Cloud to unify real-time data from multiple sources and power alerts, calculated insights, and case routing in Service Cloud.

Universal Containers wants to offer its customers interactive chat as well as case processing.
The same team of service agents will be handling both types of communication from customers.
Which solution should a consultant recommend to ensure that service agents are only assigned an appropriate number of issues?

• A.Omni-Channel
• B.Case assignment rules
• C.Case team

A business-to-consumer (B2C) company wants to decrease service costs. Currently, customers pay invoices and update their contact Information by mailing paper payslips back to the company.
What is the recommended solution to meet the requirements?

• A.Experience Cloud with payment processing
• B.Service Cloud Voice with Tele-pay
• C.Einstein Bots with check processing

Cloud Kicks is implementing a focused Messaging strategy to pass priority issues to the right reps.
Which solution should a Service Cloud Consultant explore to track handle time and messaging session resolution on these specific interactions?

• A.Create a custom report type with Messaging Session as the primary object and AgentWork as the secondary object.
• B.Create a custom report type with AgentWork as the primary object and Messaging Session as the secondary object.
• C.Create a custom report type with AgentWork as the primary object and Messaging User as the secondary object.