A customer is planning a Service Cloud implementation. The customer's current database has the following
number of records:
* 10 million cases
* 1 million accounts
* 3 million contacts
When planning to migrate this data into Salesforce, what implications should be considered? (Choose 2)

• A.Result may be slow when searching for records
• B.The Salesforce org may be slow during the data import
• C.Salesforce reporting speed may be affected
• D.Related lists on the case object may be slow to populate

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What are two benefits of deploying Knowledge in Customer Communities?

• A.Replaces the need for an email channel
• B.Reduces incoming call volume
• C.Uncovers gap in the knowledge base
• D.Eliminates tracking of customer entitlements

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Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?

• A.Full Sandbox
• B.Developer Pro Sandbox
• C.Partial Copy Sandbox
• D.Administrator Sandbox

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Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should be added to meet thisrequirement? Choose 2 answers

• A.Salesforce Knowledgebase
• B.Chatter Groups
• C.Field Service Lightning
• D.Service Cloud SOS

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Milestones can be added to which three Object types? Choose 3 answers

• A.Work Order
• B.Service
• C.Case
• D.Account
• E.Entitlement

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