What are three considerations when adding a report chart to a Console Component? Choose 3 answers

• A.The report chart is added to the Page Layout.
• B.The report contains a chart.
• C.The report is shared with a Chatter Group.
• D.The report is a Summary or Matrix report.
• E.Thereport has a standard Report Type.

Comment: *

Name: *

Email: *

Verification: *

Which feature should a Consultant configure to allow global Service Reps to call customers from within the Lightning Service Console?

• A.Lightning Dialer
• B.Open CTI
• C.Local Presence
• D.Macros

Comment: *

Name: *

Email: *

Verification: *

Which document should be created to support the initial planning phase of an implementation project?
(Choose 2)

• A.Project milestones
• B.Requirements traceability matrix
• C.Project kickoff presentation
• D.Solution design document

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents" daily call volume, including related case and contact information.
How should the consultant recommend the report be created?

• A.Set up a reporting snapshot of the case, contact and activity objects.
• B.Customize the My Teams Calls this week standard report.
• C.Create a Custom Report type with activities as the primary object.
• D.Build a Summary report on Products and Activities.

Comment: *

Name: *

Email: *

Verification: *

Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.

• A.On-demand email to case
• B.Email to case with web to case
• C.Email to care with Site
• D.On-demand email to case with sites

Comment: *

Name: *

Email: *

Verification: *