A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?

• A.Create a workflow rule to update the article status to Published on the article start date.
• B.Send an email reminder to update the article status to Published on the start date.
• C.Create a task related to the article with a reminder set for the article start date.
• D.Set the article publish date to automatically display the article on the start datE.

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Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answers

• A.Reduced issue resolution time
• B.Reduced first contact resolution
• C.A knowledge article life cycle that is implemented correctly the first time and does not need to change
• D.A knowledge article life cycle that evolves based on usage and demand

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Universal Containers purchased Knowledge and would like to implement it as soon as possible. What
approach should a consultant recommend?

• A.Create a Knowledge Visualforce component within the Salesforce Console for Service.
• B.Create a Knowledge Visualforce component on the case detail page.
• C.Activate Knowledge One within the Salesforce Console for Service.
• D.Activate Knowledge One on the case detail page.

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Universal Containers has built a custom Visualforce page called "Knowledge" that is used internally to access
Classic Knowledge.
Which two steps must be taken to ensure the Visualforce page continues to work after migrating to Lightning
Knowledge?
Choose 2 answers

• A.Rename the Visualforce page to "Lightning Knowledge"
• B.Remove Apex code references to the ArticleType field.
• C.Configure the Visualforce page to use the Lightning Design System.
• D.Remove Apex code references to the Article RecordType field.

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How is the hash mark (e.g., #salesforce) used in chatter?

• A.Ties the Chatter message to a topic
• B.Indicates a clickable URL hyperlink
• C.Links the Chatter message to Twitter
• D.Indicates the name of a group in which to place the Chatter message

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