Free Salesforce Service-Con-201 Exam Dumps Questions & Answers

Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same Service Level Agreement (SLA) for both Cases and Work Orders. CK would like an efficient method to manage the setup.
What is the recommended configuration to meet the requirements?

• A.Create a single entitlement process on both the Case and the Work Order.
• B.Create separate entitlement processes for the Case and Work Order.
• C.Create a Flow to assign the entitlement process to the Work Order.

Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases for each business group have different support processes and fields.
Which feature should a consultant implement to meet the requirement?

• A.Omni-Channel
• B.Dynamic Forms
• C.Record Types

Cloud Kicks (CK) provides varying levels of support based on the customer's service contract. For customers with a Gold service contract, CK plans to use milestones. For example, a call comes in at 11:00 AM on Wednesday. The service rep responds at 1:00 PM on Wednesday to complete the first milestone. Then, the service rep must respond by 1:00 PM on Thursday to complete the second milestone.
Which milestone recurrence type should the consultant recommend?

• A.Independent Recurrence
• B.No Recurrence
• C.Sequential Recurrence

Cloud Kicks asked a Service Cloud Consultant to help it determine its customer retention rate.
Which numbers does the consultant need to calculate an accurate rate?

• A.Customers at the start of a given period, customers at the end of that period, and old customers who returned during that period
• B.Customers at the start of a given period, customers at the end of that period, and new customers acquired during that period
• C.Customers at the start of a given period, customers at the end of that period, and customers lost during that period

Universal Containers has developed and tested several permission sets that control access to critical objects and fields within a sandbox environment. A Service Cloud Consultant wants to migrate these permission sets to production while adhering to Salesforce deployment best practices and maintaining change traceability.

• A.Use the Salesforce Metadata API via Workbench to deploy the permission sets.
• B.Manually recreate the permission sets directly in production to ensure accuracy.
• C.Deploy the permission sets using an outbound change set from sandbox to production.