Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers

• A.User Engagement Dashboard and Report
• B.Chatter polls
• C.Visualforce App
• D.Custom Permission Sets
• E.Salesforce Surveys for user Satisfaction

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During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar.
What should be done to improve their experience?

• A.Update the Home page with access to commonly used reports.
• B.Create a mood board to communicate the visual style of the UI.
• C.Add the Daily Task component to the Home page.
• D.Make the global search bar bigger on every page.

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A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers

• A.Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.
• B.The CSS style defined in the parent list component are inherited by the child items
• C.The CSS styles defined in the parent list component are not shared with the child items.
• D.Any custom shared between the list and child items should be imported from a shared CSS file.

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A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next

• A.conduct a workshop with stakeholders to align on correct state and build consenses
• B.recommend field level validation to ensure users are entering the correct data
• C.lock the findings and move forward with presenting possible solutions
• D.Tell the customer they need to improve operations before anywork can be done

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An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 2 answers

• A.Abundant
• B.Understandable
• C.Delightful
• D.Robust
• E.Operable

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