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Question 16

What is the purpose of a Catalog Item variable?

A.Provides hint to the user on the field
B.Opens a chat session with customer support
C.Allows the customer to ask a question
D.Allows the customer or consumer to qualify their answer

Question 17

Information in the Case Field 'Contact' is copied to which Incident Field?

A.User
B.Caller
C.Customer
D.Contact

Question 18

What is the purpose of a Catalog Item variable?

A.Allows the customer to ask a question
B.Provides hint to the user on the field
C.Opens a chat session with customer support
D.Allows the customer or consumer to qualify their answer

Question 19

Articles can provide the following: (Choose three.)

A.Document current and known issues
B.Provide answers and responses to common issues or questions
C.Information about customer's service contract
D.Share product information

Question 20