If only one user reports a content for moderation, the content will be hidden.

• A.True
• B.False

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Which one is NOT a dependency for the Customer Service Plugin?

• A.Task Activities
• B.Communities
• C.Openframe
• D.Skills Management

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Which of the following statements is correct when the 'Contact Local Time' field is enabled in a case form?

• A.Agents can use the field to identify if it is the right time to contact customer
• B.The field is not based of the customers profile time zone
• C.The field is always based on the system time zone
• D.The field is active in the base form

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Which of the following are benefits that may be gained from using communities?
Choose 3 answers

• A.Increase marketing effectiveness
• B.Get product feedback
• C.Reduce support costs
• D.Engagement with Customers
• E.Reduce cost per sales

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In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

• A.Blocked internally and by customer
• B.Blocked by case task
• C.Blocked by approval
• D.Blocked by internally

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