A Problem can be created from an Incident.

• A.False
• B.True

Comment: *

Name: *

Email: *

Verification: *

Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?

• A.The Feature field on the article must be set to true.
• B.A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."
• C.A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."
• D.The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.

Comment: *

Name: *

Email: *

Verification: *

How to see which record producers and catalog items are using a certain variable set?

• A.None of the listed answers.
• B.Check the Variable Sets Mapping table.
• C.In the variable set, check the "Record Producers" related list.
• D.In the variable set, check the "Included In" related list.

Comment: *

Name: *

Email: *

Verification: *

An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?

• A.Create a full sandbox.
• B.Create a configuration-only sandbox.
• C.Create a metadata sandbox.
• D.Create a developer sandbox.

Comment: *

Name: *

Email: *

Verification: *

Which of the following statements are correct for Standard Changes and Standard Change Templates? Select all that apply.

• A.Standard Changes do not require approvals
• B.Templates can be used only for Standard Changes
• C.Creation of a Standard Change Template requires approval
• D.Standard Change Templates cannot include standard tasks

Correct Answer: A,C

Comment: *

Name: *

Email: *

Verification: *