Which plugin should be activated to enable Article Versioning in Knowledge Management?

• A.Knowledge Management Advanced Features
• B.Knowledge Management Versioning
• C.Knowledge Management Advanced Installer
• D.None of the listed answers

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What will be the new state once you click on the "Start Fix" button in the problem form?

• A.Root Cause Analysis
• B.Assess
• C.In Progress
• D.Fix in progress

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During which phase of the change management lifecycle are the following activities performed?
* Record the planned schedule for when the change will take place
* Perform risk assessment and evaluate risk
* Describe relevant implementation plan, test plan and backout plan

• A.Approval
• B.Creation and Scoping
• C.Implementation
• D.Closure

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Which of the following CANNOT be performed by catalog_manager role?

• A.Create Catalog Task
• B.Maintain Catalog Item
• C.Update Catalog.manager
• D.Maintain Categories

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Which of the following statements is true regarding incident categorization driven by configuration item?

• A.Categorization driven by configuration item is recommended for all customers.
• B.Categorization driven by configuration item is recommended when the project timeline is too short.
• C.Categorization driven by configuration item is recommended for customers with robust and Mature CMDB.
• D.Categorization driven by configuration item is recommended for customers who don't have logic in place for incident assignment rules.

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