Free WGU Organizational-Behavior Exam Dumps Questions & Answers

What is social loafing?

• A.The tendency for individuals to expend less effort when working collectively than when working individually
• B.A process by which individuals attempt to control the impression others form of them
• C.The tendency for individuals to work harder when working collectively than when working individually
• D.An expectation that others will not act opportunistically when working collectively

When is organizational culture a liability?

• A.When core values are shared by different departments within the organization.
• B.When the culture includes shared values on organizational goals.
• C.When a strong organizational culture limits diversity within the organization.
• D.When the organizational culture reduces ambiguity for employees.

A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

• A.Intrinsic reward
• B.Personality reward
• C.Extrinsic reward
• D.Compensatory reward

Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

• A.Smoothing and confrontation
• B.Confrontation and smoothing
• C.Satisfying goals and smoothing
• D.Compromise and superordinate goals

Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

• A.Physically isolate the group
• B.Make the group larger
• C.Establish more rigid roles for group members
• D.Increase the difficulty of becoming a group member