Quality function deployment (QFD) is a methodology designed to ensure that:

• A.quality is maintained at all levels of the organization.
• B.defective products do not reach customers.
• C.customer requirements are understood and met.
• D.suppliers providing high-quality parts are certified.

Comment: *

Name: *

Email: *

Verification: *

A company recently implemented a new supplier rating system. Data was collected from the enterprise resources planning system about each vendor's rating for cost, quality, and delivery over 12 months. A cutoff point was established for poor performers. The responsible purchasing agent then scheduled meetings with each supplier. Which of the following actions is most appropriate to take with suppliers whose ratings were below the cutoff point?

• A.Discuss ways to raise the ratings for the next review period.
• B.Tell the suppliers they are on probation for 3 months.
• C.Immediately cancel outstanding contracts with those suppliers.
• D.Ask the suppliers to explain the poor performance.

Comment: *

Name: *

Email: *

Verification: *

Demand management involves which of the following undertakings?

• A.Adjusting capacity to support expected demand
• B.Engaging in activities associated with customer relationship management
• C.Creating higher customer demand by improving performance in areas such as lead time and service levels
• D.Understanding events and managing activities that could influence future demand

Comment: *

Name: *

Email: *

Verification: *

All of the following are attributes of geographic difference factors EXCEPT:

• A.poor access/transportation
• B.adverse or different climate
• C.trading blocs
• D.physical distance

Comment: *

Name: *

Email: *

Verification: *

Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?

• A.Velocity and return on assets (ROA)
• B.Time to market of new products
• C.Lean manufacturing performance
• D.Diversity of sales channels

Comment: *

Name: *

Email: *

Verification: *