How do supply chain professionals create value for goods with a lower total value and alimited supply market?

• A.short term contracting
• B.blanket purchase orders
• C.reducing the transaction cost of the purchase
• D.relying on competitive bidding
• E.collaborative efforts

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To participate in C-TPAT, companies must agree to do all of the following EXCEPT:

• A.companies don't have an option since participation by businesses is mandatory
• B.communicate C-TPAT guidelines to supply chain partners
• C.assess the firm's own supply chain security
• D.develop and implement a program to enhance supply chain security
• E.submit a supply chain security profile questionnaire

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An operations manager wants to measure variability in the delivery time of insurance policies to clients. Which of the following quality tools most appropriately would show the level of variability?

• A.Pareto chart
• B.Histogram
• C.Scatterplot
• D.Check sheet

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Which of the following circumstances must exist to implement a warehouse management system (WMS)?

• A.The facility must be able to put away product and identify the physical product location
• B.The warehouse must utilize a random location system
• C.The warehousing and enterprise resources planning (ERP) systems must directly interact
• D.The facility must have implemented radio frequency identification (RFID)

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A main benefit of using customer relationship management (CRM) is:

• A.maximization of on-time delivery.
• B.minimization of product returns.
• C.identification of customers with high lifetime value.
• D.finding new markets for existing products and services.

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