Which of the following tools will facilitate greater collaboration as the supply chain matures?

• A.Enterprise resources planning (ERP) to forecast demand
• B.Supply chain event management (SCEM) to increase visibility of changing situations
• C.Supplier relationship management (SRM) to select a vendor
• D.Customer relationship management (CRM) to automate the sales force

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The primary reason for a firm to pursue strategic supply chain activities is to:

• A.gain competitive advantage.
• B.reduce costs.
• C.increase productivity.
• D.decrease product lead time.

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Bill of lading (B/L) documentation includes which of the following?

• A.Country where goods were produced
• B.Contract for shipping and ownership of goods
• C.Description and terms of sale of goods
• D.Means of payment for import/export of goods

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Which of the following indicators is most appropriate to use as a measure of supply chain utilization?

• A.Production equipment productivity
• B.Net asset turnover
• C.Value-added productivity per employee
• D.Upside flexibility

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The use of a seasonal index as a forecasting technique measures the ratio of the:

• A.standard deviation of the seasonal demand to the standard deviation of demand for all periods.
• B.average seasonal demand to the average demand for all periods.
• C.average demand for all periods to the average seasonal demand.
• D.average seasonal demand to the standard deviation of the demand for all periods.

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