Which of the following customer relationship management activities most appropriately is used for revenue generation?

• A.Generating customer leads
• B.Measuring customer preferences
• C.Generating graphic sales models
• D.Identifying customer margins

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Which production scheduling technique is used with the fourth stage of SAP's Stages ofExcellence (i.e., multi-enterprise integrated)?

• A.constraint-based planning
• B.advanced planning systems (APS)
• C.basic MRP
• D.no planning

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The customer who provides point-of-sale data remains the sole decision-maker regarding order quantities when what type of inventory strategy is used?

• A.Continuous replenishment
• B.Advanced continuous replenishment
• C.Vendor-managed replenishment
• D.Quick response

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Which of the following responses to risk best describes the evolving concept of flexibility in supply chain risk management?

• A.The ability to produce complex configurations of a product within the standard lad time
• B.The ability to react quickly to changes or events while maintaining customer service levels
• C.The practice of adjusting capacities in a manufacturing environment
• D.The ability to produce high volume stock keeping units (SKUs) in multiple locations

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Which of the following actions typically would be considered part of a reverse logistics strategy?

• A.Batching returns of defective components to the suppliers
• B.Reducing the amount of packaging material used in shipping
• C.Offering a discount on new purchases when used products are returned
• D.Manufacturing products in batches consistent with full-truckload shipments

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