The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:

• A.planning.
• B.forecasting.
• C.aggregating.
• D.shaping.

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The transportation manager at a consumer goods manufacturer has decided to begin shipping full truckload rather than less-than-truckload quantities. Which of the following outcomes is likely following implementation of this decision?

• A.Inventory levels at the manufacturer will decrease.
• B.Lead times as seen by the customer will increase.
• C.Transportation costs as seen by the customer will increase.
• D.Production efficiencies at the manufacturer will increase.

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Which of the following actions by trading partners will likely reduce the goods that will be processed by the reverse supply chain?

• A.Working to delay regulations that require accepting returns
• B.Providing support and service for proper product use
• C.Contracting with a third party to process returned goods
• D.Designing products that are easy to disassemble

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A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?

• A.Order winner segregation
• B.Customer differentiation
• C.Channel definition
• D.Market segmentation

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Match the product type (functional and innovative. and the supply chain type (efficient andresponsive).

• A.Functional-Responsive, Innovative-Efficient
• B.Functional-Responsive, Innovative-Responsive
• C.Functional-Efficient, Innovative-Responsive
• D.Functional-Efficient, Innovative-Efficient

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