Which of the following documents is sent by a supplier to the customer indicating when anorder will be shipped?

• A.advance shipping notice
• B.bill of materials
• C.invoice
• D.bill of lading
• E.packing slip

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Effective data acquisition for supply chain management requires:

• A.identification of the proper supply chain profile for the product type.
• B.establishment of market standards for forecasting accuracy.
• C.identification of products that have market predictability.
• D.establishment of a six-segment matrix classifying function and innovation.

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A grocery store found that ground beef sales increased when burns were a featured sales item. This customer relationship management (CRM) technique is called:

• A.data trading
• B.point-of-purchase (POP) promotion
• C.data mining
• D.upselling.

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Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

• A.Implementing automated inter-organizational processes
• B.Reducing the size of the sales force by automating activities
• C.Gaining a better understanding of customer requirements
• D.Focusing sales efforts on the most profitable customers

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What type of supply chain is required for innovative products?

• A.collaborative
• B.responsive
• C.strategic
• D.available
• E.efficient

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