Question 26
A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE.
Which tool was used, and which symptoms were visible that pointed to this issue?
Question 27
Right after an Avaya Breeze TM installation, the customer called in stating WebRTC calls are not working.
Where can the administrator go to verify that the Avaya Breeze TM server was configured to Accept Service?
Question 28
A customer reported that they are configuring a new Branch Session Manager (BSM) and are unable to add the BSM Instance on Avaya Aura System Manager (SMGR). When trying to add the instance, the SIP Entity Name is not appearing. While working on the customer issue you verify the configuration of SIP Entity that is added for the BSM.
Which SIP Entity type would be used for a BSM?
Question 29
A customer reported that the users using Avaya Spaces Calling extension have issues in dialing out.
To check the connectivity of Avaya Aura Web Gateway (AAWG) with the Avaya Aura Session Manager (SM) and Avaya Aura Media Server (AAMS), which log on the AAWG to would you verify.
Question 30
A customer reports that none of their users can IM or see each other's presence. After troubleshooting you discover that default gateway of the Avaya Breeze TM SM100 has the wrong IP Address in the configuration.
Where would you go to correct this problem?