Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

• A.Third Party Support
• B.Avaya Tier 3
• C.Business Partners
• D.Avaya Tier 2

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How can you enable all levels of the log, including debug, to be dumped into the ps.log file?

• A.Use SSH to Avaya AuraSystem Manager (SMGR) and execute the edp dlogon all command.
• B.Use SSH to the PresenceServices Avaya BreezeTM node and execute the ce dlogon PresenceServices command.
• C.Use SSH to the PresenceServices Avaya BreezeTM node and execute the edp dlogon all command.
• D.Web browse to Avaya AuraSystem Manager (SMGR), navigate to Services>; Events>; Logs>; Log Settings, then enter PresenceServices into the Logger filed, and enter ALL into Log Level.

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You are troubleshooting an IM and Presence issue. You run the statapp command and discover that some processes are down on the Avaya Breeze server that is hosting Avaya Presence Services.
Assuming you have regular admin access to Avaya applications, how can the application processes be restarted?

• A.Use an SSH client to connect to the Avaya Breeze, and execute the restart all command.
• B.Use an SSH client to connect to the Avaya Breeze and execute the service ps restart command.
• C.Set the Avaya Breeze server to Accept New Service on the Avaya Aura System Manager (SM) web interface.
• D.Use an SSH client to connect to the Avaya Breeze CLI, and execute the service presence restart command.

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