Which method can be used to verify the Client and TSAPI services have been administered correctly?

• A.The TSAPI test is call initialed from within Avaya AuraCommunication Manager (CM) command line using the test TSAPI interface command.
• B.The TSAPI test is call initiated within the Utilities > Diagnostics > AE ServiceTSAPI Test menu.
• C.The TSAPI test is call initiated from CTI endpoints using SIP telephones.
• D.The TSAPI test is call initiated within the TSAPI web interface > TSAPI Monitoring Tool menu.

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You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze ™ platform.
How can the application processes be started?

• A.Accept Service on the cluster using Avaya Aura System Manager web GUI.
• B.SSH to Avaya Breeze ™, and execute thestart -acommand.
• C.SSH to Avaya Breeze ™, and execute theservice presence startcommand.
• D.SSH to Avaya Breeze ™, and execute theservice ps startcommand.

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After upgrading Avaya AuraApplication Enablement Services (AES), the customer's CTI application does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)

• A.Access Communication Manager (SAT), and run the statapp command to view AES services status.
• B.Access the AES command line, and run the status aesvcs cti-link command.
• C.Access the AES web console, and view the services status in the AES menu.
• D.Access the TSAPI web interface to monitor AES.
• E.Using Communication Manager's System Administration Terminal (SAT), run the status aesvcs ctilink command to see the service state.

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

• A.Implement a solution.
• B.Install a patch to fix the problem.
• C.Praise individuals for contribution.
• D.Update the Knowledge Management database.

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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

• A.Discipline 5 - Implement a Work-around
• B.Discipline 5 - Choose Corrective Actions
• C.Discipline 5 - Implement Corrective Actions
• D.Discipline 5 - Prevent Recurrences

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