For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

• A.Self Service VDN
• B.Transfer VDN
• C.Ingress VDN
• D.Routing VDN

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A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

• A.Reboot the AES server and re deploy CSC service.
• B.Match the correct CSC user password In AES and CSC service.
• C.Change the CSC user password in AES server and reboot AES.
• D.Redeploy CSC Service and reboot Oceana Cluster 1.

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When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

• A.Backup Avaya Control Manager DB.
• B.Backup Avaya Aura Session Manager.
• C.Backup Omni channel Cache DB.
• D.Backup Cluster# 1 Snap-in's SVAR files.
• E.Backup UCA Store Service.

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A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

• A.Look at the Oceana Monitor page.
• B.Check the status of duster 1 in SMGR.
• C.Check the service install status on cluster Administrator page in SMGR.
• D.Look at the Event Log in System Manager.
• E.Run deploy-service -lv on the Breeze server.

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Which statement describes the function of the Unified Collaboration Model (UCM)?

• A.It is an agent selection component based on attribute matching across all channels.
• B.It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
• C.It is a normalized model for all resources and Interactions that provides states for resources and interactions.
• D.It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

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