Which of the following organisational approaches is associated with the consistent delivery of a product or service?

• A.ISO 9000
• B.Lean
• C.JIT (just in time)
• D.Kaizen

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H works in the finance function and has been asked by the Finance Manager to draft a report to be part of the annual update to go out to all the employees of the organisation H informs the Finance Manager the intention is to include a whole range of financial information including ratios and comparisons for the previous years in the report Which of the following qualities of good information should H be most concerned with when producing the report?

• A.Accurate
• B.Questioning
• C.Relevant
• D.Adaptable

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There are four stages of development of supply chain management, according to Reck and Long's strategic positioning tool. Which stage of this model does the following description identify?
Emphasis is on better co-ordination between departments and suppliers involving timely communication about changes in price and availability of materials.

• A.The independent stage
• B.The passive stage
• C.The integrative stage
• D.The supportive stage

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Which of the following is the term used to describe the degree to which a task in an organisation is divided into a number of separate activities?

• A.Span of control
• B.Formalisation
• C.Work specialisation
• D.Centralisation

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G Company has recently undergone a series of redundancies meaning that, in the near future, opportunities for promotion of remaining staff are likely to be limited. If the company wishes to keep staff motivated, which of the following techniques should NOT be used?

• A.Job rotation
• B.Job enrichment
• C.Job standardisation
• D.Job enlargement

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