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Question 101

During a troubleshooting session, a user needs to verify if their iMac's processor is compatible with a newly released software application.
Which tool should the technician instruct the user to access to find detailed information about the processor?

A.About This Mac from the Apple menu
B.System Information utility
C.Terminal and type sysctl -a | grep machdep.cpu
D.Activity Monitor and check the CPU tab

Question 102

An IT support technician is configuring multifactor authentication (MFA) for a secure application.
The organization wants to use an authenticator app that generates time-based one-time passwords (TOTPs). Which of the following aspects should the technician emphasize as the most secure practice when deploying this MFA method?

A.Requiring users to install the authenticator app on their corporate computers
B.Advising users to store backup codes in a secure but accessible location
C.Encouraging users to synchronize their app across multiple devices
D.Setting the TOTP to expire after each login session

Question 103

A technician is scheduled to replace a broken LCD screen on a laptop. What is the most important safety procedure to follow before starting the repair?

A.Work on a metal surface to keep the tools organized
B.Disconnect the laptop from any power source and remove the battery
C.Start by cleaning the broken screen with a wet cloth
D.Test the broken screen one more time to ensure it is not functioning

Question 104

A user complains that their mobile device charges very slowly when connected to their computer via a USB cable.
What is the most likely explanation for this issue that the IT support technician should provide?

A.The computer's USB port is USB 1.0, providing lower power output
B.The mobile device requires a software update
C.The USB cable is too thick
D.The USB cable is silver-plated

Question 105

Which action should be taken when an application repeatedly crashes?

A.Reinstall the operating system
B.Clear application cache
C.Disconnect from the network
D.Replace the hardware