During a system upgrade, a technician notices that a graphics card is not performing optimally. In Device Manager, the device is listed with a yellow exclamation mark next to it. What does this symbol indicate, and what should the technician do next?

• A.The device is functioning properly but operating at low efficiency; update the device settings
• B.The device is disabled; enable the device
• C.There is a problem with the drivers or a resource conflict; update or reinstall the drivers
• D.The device is outdated; replace the graphics card

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A technician is replacing the toner cartridge in a printer and notices that the printer continues to display a low toner message.
What should the technician do next to resolve this issue?

• A.Reinstall the old toner cartridge
• B.Check if the toner cartridge is compatible and properly seated
• C.Update the printer's network settings
• D.Clear the printer's job queue

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A MacOS user cannot receive files via AirDrop from an unknown sender.
What setting should the user adjust to allow this?

• A.Change the firewall settings to allow all incoming connections
• B.Set AirDrop to receive items from "Everyone"
• C.Disable the Mac's antivirus software
• D.Enable file sharing in System Preferences

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When using remote management software to resolve an issue on an end user's device, what is the best practice for ensuring that the user's data remains confidential?

• A.Limit the scope of remote access to only those systems and files that are relevant to the issue at hand
• B.Automatically copy all user files to a secure location for backup before starting troubleshooting
• C.Request the user to leave the workstation during the remote session to maintain privacy
• D.Keep the remote session open after resolution in case the user reports additional issues

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A company's IT policy requires computers to automatically enter sleep mode after 15 minutes of inactivity to save energy. A user reports that their computer never enters sleep mode. What should be checked first to troubleshoot this issue?

• A.Verify if any background applications are preventing sleep mode
• B.Configure the computer to hibernate instead of sleep
• C.Increase the time before sleep mode activates
• D.Check the computer's BIOS settings for power management controls

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