A network technician suspects that a client's Windows computer is not correctly connecting to the office network.
To diagnose the issue, the technician runs the ipconfig command on the client's computer.
Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)

• A.The encryption type used by the Wi-Fi network.
• B.The IP address assigned to the computer.
• C.The wireless network SSID.
• D.The firewall settings currently applied.
• E.The default gateway address configured on the computer.

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During a support call, a technician is asked for their login credentials to troubleshoot an issue faster.
How should the technician respond?

• A.Share the credentials since the request appears to come from within the company
• B.Refuse to share any credentials and report the request to the IT security team
• C.Offer to create a temporary password and share that instead
• D.Ask the caller to send an official email request for audit purposes

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A user is experiencing issues with the slow loading of files from a mapped OneDrive folder. What would be an effective first step in troubleshooting this issue?

• A.Increase the user's bandwidth by upgrading their internet plan
• B.Check if the files are set to "Always keep on this device" and adjust if necessary
• C.Convert all files to a different format that requires less space
• D.Reinstall the OneDrive application on the user's device

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You consider using AI to find solutions to common Help Desk issues at your company.
For each statement about AI, select True or False.
Note: You will receive partial credit for each correct selection.

Correct Answer:

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A technician is updating an internal knowledge base article after resolving a complex issue involving multiple system components.
What is the most effective way to structure the update to maximize its usefulness for future troubleshooting?

• A.List all the components involved in bullet points at the start of the article for quick reference
• B.Organize the update chronologically, detailing the troubleshooting steps taken and the outcomes observed at each stage
• C.Provide a brief summary of the solution with minimal technical details to keep the article concise
• D.Focus only on the final solution without including any diagnostic steps that led to the resolution

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