Why does the millennial generation have a different perspective and expectation on how work is approached?

• A.They have always worked in team environments
• B.They grew up with the Internet and technology
• C.They can relate better to people than other generations
• D.They know more about the global economy

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Which sales play focuses on B2B and B2C communication?

• A.HR
• B.facilities
• C.travel
• D.entertainment

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Which way to handle objections is the best?

• A.Agree with objections to het the customer to trust you.
• B.Communicate value and benefits.
• C.Provide documentation on why their objections are invalid.
• D.Refuse to listen to objections.

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Which sales resource is the best to use when approaching existing customers?

• A.Refresh Collab Website
• B.Cisco Install Base Portal
• C.Virtual Machine Placement tool
• D.Promotions Center

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Which option do you need to apply a customer budget to products?

• A.if the customer has any flexibility in their budget to buy additional products as needed
• B.knowledge of who the decision makers are
• C.clear understanding of the end goal
• D.what licenses apply to each product

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