Ann, a technician, is dispatched to a corporate customer that has reported a malware infection.
Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?

• A.Report the incident to the appropriate contact
• B.Advise the customer to use the browser in private mode
• C.Clear the system logs and browser history
• D.Take a screenshot of the pop-ups

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A user browses to a company's Intranet page and receives an invalid certificate message.
A technician discovers the certificate has expired.
A new certificate is put In place and Installed on the user's computer; however, the user still receives the same message when going to the Intranet page.
The technician tries with a third-party browser and connects without error.
The technician needs to make sure the old certificate is no longer used in Internet Explorer.
Which of the following Internet Options should the technician use to ensure the old certificate is removed?

• A.Publishers
• B.Clear SSL state
• C.Advanced
• D.Certificates

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A technician is attempting to remove a virus from the machine of a user who just retuned from leave. The virus is a known signature that was identified 30 days ago. The antivirus solution the company is using was updated seven days ago with the most current signatures. Which of the following MOST likely allowed the infection?

• A.The last antivirus update the machine received was seven days ago.
• B.The user changed the machine's password 30 days ago.
• C.The machine has not received an antivirus update in the past 30 days.
• D.The user manually killed the antivirus process.

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A user contacts the help desk regarding a suspected malware infection.
Which of the following actions should the help desk technician perform FIRST?

• A.Repair the antivirus program
• B.Isolate the system
• C.Run System Restore
• D.Restart the computer

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Which of the following would MOST likely be used in secure client-server communication?

• A.Redirection
• B.Port security
• C.Certificates
• D.Group Policy

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