A technician is attempting to troubleshoot a Linux home folder issue, but does not remember which directory is current. Which of the following tools should the technician use to find the current directory?

• A.dir
• B.pwd
• C.cd
• D.sudo

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Joe, a technician, is installing a new internet connection at a customer's site. While performing the installation, joe takes a cell from his manager and then responds to a social request. The customer become frustrated and asks and asks to speak with a supervisor.
Which of the following should Joe do NEXT?

• A.Decline to provide the supervisor phone number to the customer and continue with the installation.
• B.Assure the customer that the installation is almost complete and offer the supervisor's phone number.
• C.Apologize for the delay, explain the situation, and promise the customer a refund.
• D.Give the supervisor's phone number to the customer, leave the customer location, and document the incident.

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Which of the following is the MAIN reason that corporate policies protect access to PII?

• A.To limit access to those who "need to know"
• B.To reduce the likelihood of identity theft
• C.To protect proprietary company data
• D.To maintain the integrity of knowledge management systems

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A user's workstation is running extremely slow. A technician sees a pop-up on the workstation offering what appears to be fake technical support, so the technician begins the malware removal procedure. After disabling System Restore, the technician runs a malware scan, but the scan does not find any malware on the machine.
Which of the following is the MOST likely reason the technician cannot find any malware?

• A.There is no malware on the workstation
• B.The technician did not update the anti-malware software
• C.The technician should not have disabled System Restore
• D.The technician never quarantined the workstation

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A user on a local desktop wants to allow a blocked program through the Windows Firewall. Which of the following user accounts is necessary to perform this task?

• A.Administrator
• B.Power user
• C.Standard
• D.Guest

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