To which of the following should a technician ground an ESD strap when adding memory to a workstation?

• A.Power supply
• B.Surge protector
• C.Computer chassis
• D.Wooden workbench

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A user's corporate email is missing the shared inbox folders that were present before the user went on vacation.
The technician verifies the user is connected to the domain and can still send and receive email. Which of the following is MOST likely causing the missing folders issue?

• A.The operating system updates have changed
• B.The Internet security options have changed
• C.The network directory permissions have changed
• D.The user account permissions have changed

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Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot.
When she gets a message indicating the page cannot be displayed. She notices there is a "?" in the radio icon in the toolbar.
She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing?

• A.The phone is only 3G capable
• B.There is unauthenticated wireless connectivity
• C.It is an unrooted phone
• D.A data plan was not purchased
• E.She has exceeded the data allowance
• F.The SIM card was not activated

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Which of the following is a risk to computer equipment when the humidity is low?

• A.Frequent brownouts
• B.Corrosion
• C.Static discharge
• D.Increased dust

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A technician is attempting to remove all data from a hard drive and make the data unrecoverable.
Which of the following is MOST likely to accomplish this?

• A.Parted
• B.Low-level format
• C.Disk repartition
• D.BrtLocker
• E.Format C: /q /x

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