Joe, a technician, receives notification that a share for production data files on the network is encrypted. Joe suspects a crypto virus is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer.
Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

• A.Create a system restore point and reboot the system.
• B.Educate the end user on safe browsing and email habits.
• C.Schedule antivirus scans and perform Windows updates.
• D.Scan and remove the malware from the infected system.

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A technician is upgrading hard drives on several workstations however the office would like to convert the old SATA drives into external drives for additional storage Which of the following would be the BEST method of ensuring the drives do not contain any PII prior to reusing the drives?

• A.Low-level format
• B.Convert to a new file system
• C.Quick format
• D.Degauss the drive

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A technician has just finished installing a secondary OS on a workstation.
After rebooting the computer, the technician receives the following error:
No OS found. The technician confirms the boot.ini file is correct.
Which of the following is MOST likely causing this error?

• A.The computer has GRUB Legacy installed
• B.Windows Startup services are not running
• C.An incompatible partition is marked as active
• D.An unsupported version of Windows is installed

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Which of the following operating systems is based on UNIX source code and is closed source?

• A.Android
• B.Windows
• C.macOS
• D.Linux

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A home user reports the PC is running slow, and pop-up advertisements are appearing on screen. The user can access the Internet and performs an antivirus scan. A technician is now troubleshooting the problem and cannot update the antivirus to the latest definitions or navigate to the vendor's support website. Which of the following is the BEST next step to resolve this issue?

• A.Format and reinstall
• B.Reinstall the antivirus program from a shared executable
• C.Utilize a different antivirus program and scan method
• D.Uninstall the antivirus program and apply operating system patches

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