Which of the following is the maximum amount of RAM a computer can access if it is using a 32-bit version of the Windows OS?

• A.6GB
• B.2GB
• C.8GB
• D.4GB

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An issue with a user's computer was addressed several times by multiple technicians, but the User has continued to experience the issue. The User calls the help desk and insists on speaking to a supervisor; however, the supervisor is away at lunch. Which of the following should the technician perform FIRST?

• A.Show the work orders to the customer as proof the issue was resolved.
• B.Offer to address the concern since the supervisor is currently unavailable.
• C.Call the supervisor on the phone and let the customer talk to the supervisor directly.
• D.Tell the customer to return at a later time when the supervisor is available.

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Which of the following security concepts can be overcome through soc al engineering? (Select TWO)

• A.Strong passwords
• B.Antivirus updates
• C.Email attachment filtering
• D.Port blocking
• E.Firewalls
• F.MAC filtering

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A customer has been using a computer to download and copy files to a USB flash drive. The customer accidentally stepped on the power strip, and the computer suddenly powered off.
When the computer turned back on, it displayed an error message: No OS found. Which of the following should a technician perform NEXT?

• A.Connect a UPS.
• B.Repair the OS.
• C.Check the boot order.
• D.Run hardware diagnostics.

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A technician for an enterprise company is determining the best method to keep the organization's Windows PCs up to date with OS security patches. Which of the following options would be MOST appropriate to deploy?

• A.Enable Windows updates to be installed manually by users
• B.Invest in a server solution to deploy virtual hosted desktops for all users
• C.Outsource OS security patch management to a third-party solution provider
• D.Validate OS security patches in a test environment before pushing them to user machines

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