Hotspot Question
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

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A user wants a phone with an operating system that is highly customizable. Which of the following operating systems will a technician MOST likely recommend?

• A.iOS
• B.Fire OS
• C.Windows Mobile
• D.Android

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A technician receives an end user's computer that displays erratic behavior upon startup.
When the technician starts the computer performance is reduced.
A window appears on the screen stating a purchase must be made to disinfect the computer.
The technician quarantines the computer and disables System Restore.
Which of the following should the technician do NEXT?

• A.Roll back the NIC driver
• B.Update and install anti-malware software
• C.Verify the security certificate is valid
• D.Perform a full system backup
• E.Configure and enable the email spam filters

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Which of the following are best practices to avoid ESD-related damage when handling internal computer components? (Select TWO.)

• A.Ensure hardware is plugged into a grounded outlet.
• B.Maintain cool and dry air in the work environment.
• C.Avoid exposing components to source of RFI.
• D.Wear adequate eye protection at all times.
• E.Handle cards by their edges to avoid contacting ICs.
• F.Ground onself before touching component

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A technician needs to secure a SOHO network against unauthorized access. A switch has been deployed, and all endpoints have been patched; however, not all of the endpoints are in use. A solution must be implemented to secure the unused endpoints. Which of the following should the technician do FIRST?

• A.Implement firewall rules and restrictions.
• B.Disable the inactive ports.
• C.Enable MAC filtering.
• D.Implement a NAC solution.

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