A technician receives a phone call regarding ransomware that has been detected on a PC in a remote office. Which of the following steps should the technician take FIRST?

• A.Perform an antivirus scan
• B.Run a backup and restore
• C.Disconnect the PC from the network
• D.Educate the end user

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Several mobile users are reporting issues connecting to the WLAN within a warehouse. A technician tests wireless connectivity in the lobby and is able to connect successfully. Mobile users can connect to the Internet using cellular service, but they cannot access any internal resources on the WLAN The technician received alerts of devices failing throughout the network due to a power outage Which of the following is MOST likely causing the wireless issues?

• A.The system locked out for all wireless users.
• B.The DHCP scope for WLAN is full
• C.The WAP in the warehouse is down
• D.SSID is configured to not broadcast.

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The IT department has installed new software in the folder C:\Program Files\Business Application\. Ann, a user, runs the business application and tries to save her work. When doing so, Ann receives the following error:
Cannot save file C: \Program Files\Business Application\file1.wrk - Access is denied.
Which of the following would be the MOST secure solution to this error?

• A.Add Ann to the local Power Users group
• B.Give Ann permission to elevate her permissions through a UAC prompt
• C.Add Ann to the local administrator group
• D.Give Ann write access to C:\Program Files\
• E.Set the software to save to the %APPDATA% folder

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A technician has completed troubleshooting and repairing a newly found bug on a user's workstation. The technician wants to share the repair steps with the rest of the team. Which of the following methods will the technician MOST likely use?

• A.Team chat message
• B.Email to the team leader
• C.Knowledge-base entry
• D.Incident documentation

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A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening.
Which of the following should the technician attempt NEXT?

• A.Reboot into safe mode and roll back the updates
• B.Repair the Windows Registry
• C.Configure boot options in the BIOS
• D.Disable Windows services and applications

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