A user's mobile device has slow data speeds. The user first noticed the slow speeds after downloading a large application to the device. The application download MOST likely caused:

• A.a hardware issue on the device.
• B.the user to exceed the monthly data limit.
• C.the device to change to WiFi settings.
• D.the device to run more slowly.

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Which of the following techniques is used by malicious employees to obtain user passwords?

• A.Tailgating
• B.Phishing
• C.Main-in-the-middle
• D.Shoulder surfing

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A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Following change management best practices, which of the following actions should a technician perform NEXT?

• A.Report the request to the board
• B.Perform the RAM upgrade as requested
• C.Consult the back-out plan for guidance.
• D.Document the change in the project notes.

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technician performed an in-place upgrade to 10 on a customer laptop. following the upgrade, a proprietary software application no longer works. The technician realizes the software is not compatible with Windows 10.Which of the following is the BEST option to make the software functional again?
10. Which of the following is the BEST option to make the software functional again?

• A.Reinstall the original OS,
• B.Roll back the in-place upgrade to the original OS.
• C.Apply all known updates to the updated OS.
• D.Run the application in compatibility mode.

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Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hotspot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hotspot and gets
200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hotspot on her phone, and the speed test result on that hotspot is 15Mbps. The technician checks the hotspot settings on Joe's phone and sees the following:

Which of the following is the MOST likely cause of the problem?

• A.Joe is likely in a poor signal area and should try another area
• B.Joe should be using WEP security on his hotspot for faster throughput
• C.Someone else is using Joe's hotspot due to weak password
• D.Joe's hotspot gave him an invalid IP address

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