A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

• A.Incorrect IP address
• B.Faulty NIC
• C.Misconfigured default gateway
• D.Bad network cable

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Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?

• A.USB-A
• B.USB-C
• C.miniUSB
• D.microUS3

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A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

• A.Write a knowledge base article in the ticketing software to expedite future Incidents.
• B.Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.
• C.Work with the developer to proactively collect the application logs to identify future errors of this type.
• D.Send an email communication to the company about the issue and the steps taken to resolve it.

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A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

• A.Upgrade the Ethernet cable to the latest specification.
• B.Replace the phone.
• C.Install a PoE injector.
• D.Change ports on the switch.

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A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

• A.CPU fan
• B.Memory
• C.Power supply
• D.Hard drive

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