A Windows user recently replaced a computer The user can access the public internet on the computer; however, an internal site at https7/companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue?

• A.Default gateway settings
• B.DHCP settings
• C.IP address settings
• D.Firewall settings
• E.Antivirus settings

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A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

• A.Remove the HDD and then send the computer for repair.
• B.Check corporate polices for guidance.
• C.Delete the sensitive information before the computer leaves the building.
• D.Get authorization from the manager.

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Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin?
* .exe

• A..dmg
• B.. app
• C.. rpm
• D..pkg

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A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer, thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized?
* Document the date and time of the change.

• A.Submit a change request form.
• B.Determine the risk level of this change.
• C.Request an unused IP address.

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A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:
Which of the following should the technician do to connect via RDP?

• A.Confirm the user can ping the default gateway.
• B.Change the IP address on the user's laptop.
• C.Change the subnet mask on the user's laptop.
• D.Open port 3389 on the Windows firewall.

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