A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

• A.Reset the phone to factory settings
• B.Uninstall the fraudulent application
• C.Increase the data plan limits
• D.Disable the mobile hotspot.

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While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted?

• A.Evil twin
• B.Impersonation
• C.Insider threat
• D.Whaling

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A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

• A.Adjust the content filtering.
• B.Unmap port forwarding.
• C.Disable unused ports.
• D.Reduce the encryption strength

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A technician is following the ticketing system's best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

• A.Ask the user for clarification.
• B.Keep the user updated on the progress.
• C.Document the root cause.
• D.Follow the system's escalation process.

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Which of the following items require special e-waste recycling? (Select two).
Solid-state drive

• A.A/C adapter
• B.Surge protector
• C.Laptop battery
• D.CRT monitor
• E.Power supply

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