A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 46B of RAM?

• A.The UEFI settings need to be changed.
• B.The RAM has compatibility issues with Windows 10.
• C.Some of the RAM is defective.
• D.The newly installed OS is x86.

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An executive has contacted you through the help-desk chat support about an issue with a mobile device.
Assist the executive to help resolve the issue.


Which of the following should be done NEXT?

• A.Tell the user to take time to fix it themselves next time.
• B.Send an email to Telecom to inform them of the Issue and prevent reoccurrence.
• C.Educate the user on the solution that was performed.
• D.Close the ticket out.

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A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

• A.Reset the phone to factory settings
• B.Uninstall the fraudulent application
• C.Increase the data plan limits
• D.Disable the mobile hotspot.

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A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?

• A.WPS
• B.TKIP
• C.WPA3
• D.WEP

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A user's work PC has been the target of multiple phishing attacks. Which of the following is a way for the user to prevent further attacks?

• A.Enabling Windows Firewall
• B.Activating the email spam filter
• C.Using a secure VPN connection
• D.Running vulnerability scans on a schedule

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